Refund policy
Effective Date: July 6, 2026
At ugadget, we are committed to delivering quality gadgets and an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible.
Refund Window
You have 3 days from the date of delivery to request a return or refund. We strongly encourage you to inspect your order immediately upon receipt to ensure everything is in order.
Eligibility Criteria
To qualify for a return or refund, the following conditions must be met:
- The item must be unused, unaltered, and in its original condition
- All original packaging, accessories, manuals, and tags must be intact
- A valid proof of purchase (order number or receipt) must be provided
- The return request must be submitted within the 3-day window
Non-Returnable Items
- Items damaged due to customer misuse, drops, or liquid exposure
- Products with broken seals or missing components
- Items returned beyond the 3-day period
- Any item marked as "Final Sale" at the time of purchase
How to Initiate a Return
- Email us within 3 days of delivery with your order number and reason for return
- Attach clear photos if the item is damaged or defective
- Our team will respond within 1-2 business days with further instructions
- Ship the item back using a trackable courier service
Refund Processing
- Refunds are processed within 5-7 business days after we receive and inspect the returned item
- Refunds are credited to the original payment method
- Original shipping charges are non-refundable unless the error was on our end
Defective or Wrong Items
If you received a wrong or defective item, contact us within 3 days with photos. We will arrange a free replacement or issue a full refund, including shipping costs.
Exchanges
We offer exchanges for defective or incorrect items only. If you'd like a different product, please place a new order after your refund is processed.